Implementation of Business Process Mapping Framework for Indonesia’s Government Institutions

Government organizations today face unprecedented challenges in carrying out their vital mission and an environment marked by shrinking budgets, strict regulations, changing workforce status. The business process map is a diagram that shows the working relationship between organizational units generate added value to all respective stakeholders. While there some independent guidance available on how various tools support different aspects of mapping initiatives, still need determine what specific needs are be able establish information gathered tool functionality can evaluated against these needs. This study will explore practices implementation 10 government institutions Indonesia using 3-dimentional framework approach. research employed qualitative approach with in-depth interviews, observation, documents were performed for collecting analysis data. was succeeding describe paradigm shifting encourage people move from silo thinking cross function team. Finally, as foundation bureaucracy movement improvement institutional capacity administrator operational consistency.